COMPLAINTS PROCEDURE

Aquaheat Complaints Procedure

 

Our commitment to customer complaints.

 

We are committed to providing high quality products and services for all our customers. Of course, we recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.

 

Just contact our Customer Care Team with your details and a description of your problem. We are here for you from 8am to 5pm Monday-Friday.

 

Call us: 0113 467 0278

 

Email us: response@aquaheatplumbingltd.com

 

Write to us: Aquaheat Plumbing Heating and Gas Services Ltd
Customer Services Department
Francis House

George Mann Way

Leeds

LS10 1DJ

 

However you contact us, we will:

  • Let you know we've received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within one working day
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout

 

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure.